Rental terms
Vehicle pickup and return take place by prior arrangement from Monday to Sunday, from 09:00 to 18:00, at Keevise 10, 11415 Tallinn.
Advance booking is required via the website or by phone: +372 5462 0000.
If an order is placed less than 24 hours before the start of the rental, the availability of the desired vehicle class and the timely sending of a confirmation or rejection cannot be guaranteed. If the ordered car is unavailable, the rental company has the right to replace it with a vehicle of the same class while keeping the price agreed in the booking.
Documents
The renter must be at least 18 years old and hold a valid driver’s license.
When renting a car, the following must be presented:
- a valid driver’s license;
- an identity document (ID card or passport);
- a suitable bank card.
Note! Maestro, Revolut, Paysera, and other prepaid cards are not accepted.
The validity of a driver’s license in Estonia can be checked on the website of the Transport Administration.
Payment
Payment for car rental services must be made in advance before the start of the rental period:
- in cash;
- by bank card;
- by bank transfer.
Payment by bank card is possible regardless of location. For this purpose, we use a mobile payment terminal.
In the case of a booking, the lessor has the right to require a prepayment of 20% of the total rental fee. This prepayment is non-refundable in the event of cancellation.
Security deposit
When renting a car, a security deposit of 200.00 euros must be paid, which will be reserved on the renter’s credit or debit card.
The security deposit will be released upon return of the car, provided there are no claims, within approximately 1–5 business days. In exceptional cases, the lessor has the right to request a higher-than-usual security deposit.
The security deposit is used to cover possible damages, fines, or other costs.
Vehicle condition
The rental car is handed over to the renter washed and in technically sound condition.
When receiving the car, we recommend inspecting it carefully and requesting that all damages, including scratches, be recorded in the rental agreement. Otherwise, the renter may be held liable for damage that existed on the vehicle before the start of the rental period.
Cars are rented out with a full tank of fuel unless otherwise stated in the agreement. The car must be returned with the same amount of fuel.
Insurance
The renter’s deductible is:
- 500.00 euros in the event of an accident;
- 15% of the vehicle’s value in the event of theft.
The reduced accident deductible service Super CASCO allows the deductible to be reduced to 190, 65, or 0 euros.
Mileage limit
For rental periods of 1–29 days, the rental fee includes unlimited mileage within Estonia.
For rental periods of 30+ days, the rental fee includes 5,000 km per month. Exceeding the limit incurs an additional charge of €0.12/km.
Area of use
Driving the vehicle outside Estonia is not allowed without written permission.
Outside Estonia, the following mileage limit applies:
- 400 km per day for passenger cars;
- but no more than 5,000 km per month.
Exceeding the limit incurs an additional charge of €0.12/km.
Vehicle return
One rental day is 24 hours.
If the vehicle is returned more than 59 minutes after the agreed time without the rental company’s consent, an additional rental day will be charged.
The renter is obliged to return the vehicle at the agreed time and to the agreed location.
If the renter fails to return the vehicle at the agreed time, the lessor has the right to retrieve the vehicle personally, and all related costs shall be borne by the renter.
The lessor has the right to charge double the rental fee for each delayed day.
Parking fines and violations
The renter is fully responsible for all traffic fines, parking fines, and other violations incurred during the rental period and is obliged to inform the lessor of them immediately.
The lessor has the right to forward the renter’s details to the relevant authorities or third parties for the collection of fines.
Other terms
If a traffic accident occurs and the situation requires it, contact emergency services at 112. You must also always contact our information number +372 5462 0000 so that we can assess the situation and provide further instructions.
As a rule, a traffic accident must be documented on site, the appropriate form must be completed, the other party’s contact details must be taken if the other party is identifiable, and the necessary signatures must be collected.
The following are prohibited:
- smoking in the car;
- eating in the car;
- transporting animals;
- using the vehicle for illegal activities;
- using the vehicle while under the influence;
- violating traffic regulations;
- participating in races or tests;
- driving on roads not intended for normal traffic.
Vaikebussirent24.ee reserves the right not to rent out a car without giving a reason.
These terms and the general terms and conditions of the rental agreement apply to the renter when renting a vehicle. In the event of any conflict, these terms shall prevail.
