Terms and Conditions

1. Use of the Vehicle


  • 1.1. The vehicle has been temporarily provided to the Renter for use against payment, and the Renter shall use it prudently, in the prescribed manner and for its intended purpose.
  • 1.2. The Renter has the right to transfer the driving of the vehicle to a third party only with the written consent of the Rental Company. In the event of transferring the right to drive, the Renter remains responsible to the Rental Company.
  • 1.3. It is prohibited to use the vehicle for towing other means of transport, driving instruction, motorsport, or the provision of paid services.
  • 1.4. When parking the vehicle, the Renter undertakes to comply with parking regulations and general traffic safety, not to leave items or belongings in the vehicle that may tempt third parties to commit crimes, to lock the doors, and to activate the alarm system. The Renter is obliged to do everything possible to ensure that the keys do not come into the possession of third parties.
  • 1.5. The Renter is advised to inspect the vehicle at the start of the rental period to identify any possible damage and to make a corresponding note in the rental agreement. The absence of such notes in the rental agreement excludes the Renter’s right to submit later claims regarding damage to the vehicle.
  • 1.6. The Renter is obliged to ensure that the rented vehicle has a valid insurance policy and technical inspection. The Renter is obliged to notify the Rental Company in good time of the expiry of the insurance policy or technical inspection.
  • 1.7. The Renter is prohibited from taking the vehicle outside the borders of the Republic of Estonia without the written consent of the Rental Company.
  • 1.8. The Renter undertakes to observe traffic rules and traffic safety requirements with particular care and to do everything possible to prevent any potential damage.
  • 1.9. Smoking in the vehicle is prohibited. In the event of violating this prohibition, the Renter undertakes to pay a contractual penalty of 100 euros.


2. Renter’s Liability


  • 2.1.1. The Renter is obliged to compensate for any damage caused to the vehicle or its equipment during the rental period that is not subject to compensation by the insurance company.
  • 2.1.2. The Renter is obliged to fully compensate for any lost, broken, or damaged parts of the vehicle.
  • 2.1.3. For the time spent repairing damage caused by improper use of the vehicle, the Renter is obliged to pay the Rental Company the rental fee under the agreement for each day from the moment the circumstance preventing the use of the vehicle occurred until such circumstance has been eliminated. Expenses necessary to eliminate the circumstance preventing the use of the vehicle, which arose while the vehicle was in the Renter’s possession, shall be borne by the Renter. The elimination of such circumstance includes any repair work required to restore the vehicle to the condition in which the Renter received it.
  • 2.1.4. The Renter is obliged to pay any fines issued during the rental period, including fines for incorrect parking, traffic rule violations, and similar matters. If these are not paid, the Rental Company has the right to demand that the Renter pay double the amount of the fine.
  • 2.1.5. The Renter confirms that they are aware that, in the event of damage to the vehicle, their deductible amount is 320 euros, unless the Renter has purchased a reduced deductible service. In the event of theft, the deductible is 15% of the value of the vehicle. The Renter is aware that, in the event of breaching obligations arising from the agreement, their liability may amount to up to 100% of the value of the vehicle.
  • 2.1.6. The Renter is obliged to pay the repair costs of a damaged tyre in the amount of 20 euros per damaged tyre or, if the tyre cannot be repaired, the cost of purchasing two new tyres.
  • 2.1.7. If the Renter does not return the vehicle with the same fuel level as recorded upon delivery of the vehicle, the Rental Company has the right to demand payment for each missing litre of fuel according to the purchased fuel price, plus a service fee of 10 euros.
  • 2.2. The Renter is fully liable for the damage caused and/or the value of the vehicle if:
  • 2.2.1. the vehicle has been driven while intoxicated by alcohol, showing signs of alcohol consumption, in a state of fatigue, or under the influence of any narcotic substance;
  • 2.2.2. the vehicle has been used for unlawful purposes, including the commission of a criminal offence;
  • 2.2.3. the damage occurred due to the Renter’s violation of traffic rules or traffic safety requirements and the insurance company refuses to pay insurance compensation;
  • 2.2.4. the damage was caused by a breach of one or more terms of this agreement;
  • 2.2.5. the insurance company reduces the insurance compensation payable to the Rental Company due to a violation of traffic rules or traffic safety requirements. In such a case, the Renter undertakes to pay the part of the full value of the vehicle not covered by the insurance compensation and to compensate the Rental Company for the damage caused;
  • 2.2.6. the insurance company refuses to pay insurance compensation or the damage event is not an insured event. In such a case, the Renter undertakes to pay the Rental Company the full value of the vehicle without dispute and to compensate the Rental Company for the damage incurred;
  • 2.2.7. the Renter is involved in a traffic accident with the vehicle, as a result of which the Rental Company’s insurance risk coefficient increases. In such a case, the Renter shall pay a one-time contractual penalty of 100 euros;
  • 2.2.8. the vehicle is stolen, unlawfully taken, or robbed. In such a case, the Renter’s deductible is 15% of the full value of the rented vehicle, provided that the Renter returns the vehicle documents, keys, and alarm remote control to the Rental Company. If, in the case referred to in this clause, the Renter does not return the vehicle documents, alarm remote control, and keys to the Rental Company, the Renter is liable for the full value of the vehicle and undertakes to compensate the Rental Company for the damage caused;
  • 2.2.9. the vehicle has left the Renter’s possession by means of fraud. In such a case, the Renter is liable to the Rental Company for the full value of the vehicle;
  • 2.2.10. the Renter breaches any term of this agreement. In such a case, the Rental Company has the right to demand a contractual penalty of 200 euros, unless otherwise provided in the agreement;
  • 2.2.11. all monetary claims and obligations arising from this agreement must be fulfilled by the Renter within seven days from receipt of the relevant claim from the Rental Company;
  • 2.2.12. the Rental Company has the right to demand and submit to the Renter any monetary claim arising from this agreement immediately after the extent of the claim has been determined. The Renter is obliged to pay the claim in accordance with clause 2.2.11 of the agreement. Immediate fulfilment of monetary claims is not suspended or prevented by misdemeanour, criminal, or insurance proceedings;
  • 2.2.13. if the Renter does not agree with the claim submitted by the Rental Company or with its amount, the Renter is obliged to submit a reasoned objection to the Rental Company within seven days. If the Renter does not submit an objection within seven days, the Renter shall be deemed to have accepted the claim and its amount, and later objections shall no longer be considered.


3. Rental Fee


  • 3.1. The Renter undertakes to pay for the use of the vehicle in accordance with the agreement and the Rental Company’s valid price list and sales terms, from the delivery of the vehicle to the Renter until the return of the vehicle to the Rental Company in proper condition under the agreement.
  • 3.2. If the Renter does not pay the agreed rental fee by the deadline specified in the agreement and the vehicle has been provided to the Renter by agreement, the Rental Company has the right to demand a one-time contractual penalty in the amount of three rental days. Payment of the penalty does not release the Renter from paying the rental fee.
  • 3.3. If the Renter does not pay any monetary obligation arising from this agreement on time, the Rental Company has the right to demand default interest of 0.5% per day on the amount due for each day of delay.
  • 3.4. Before handing over the vehicle, the Lessor has the right to require the Renter to pay a security deposit specified in the Rental Company’s sales terms. The security deposit may be paid by bank card, bank transfer, or in cash.


4. Obligations of the Rental Company


  • 4.1. To hand over to the Renter a roadworthy vehicle and documents at the agreed time and place.
  • 4.2. To perform regular technical maintenance work on the vehicle.
  • 4.3. To return the security deposit to the Renter who has fulfilled all contractual obligations to the Rental Company.
  • 4.4. To inspect the vehicle returned by the Renter within seven calendar days from the return of the vehicle by the Renter and to submit any claims related to discovered damage to the Renter no later than within fourteen calendar days.


5. Fuel and Vehicle Inspection


  • 5.1. The Renter is obliged to return the vehicle with a full fuel tank, unless the parties agree otherwise.
  • 5.2. The Renter shall ensure daily ordinary inspection of the general technical condition of the vehicle.
  • 5.3. The Renter is obliged to immediately notify the Rental Company of any vehicle defects that occur during the rental period.
  • 5.4. If a vehicle defect does not allow the vehicle to continue being used, the Renter shall coordinate with the Rental Company the repair location where the defect will be eliminated, or agree on another solution.
  • 5.5. The Renter is not permitted to repair vehicle defects at a location chosen by the Renter without the prior consent of the Rental Company. The Rental Company is not obliged to reimburse the Renter for any defect or repair costs that have not been coordinated with the Rental Company.
  • 5.6. If the vehicle requires chemical cleaning, the Renter must pay 100 euros for chemical cleaning.


6. Renter’s Obligations in the Event of Damage, Accident, or Loss of Possession


  • 6.1. The Renter is obliged to immediately notify the Rental Company of any damage to the vehicle, accident, robbery, fraud, theft, or other circumstance that has endangered or may endanger the Rental Company’s property. In such cases, the Renter is also obliged to immediately notify the police and/or rescue service, as applicable. In addition, the Renter must provide the Rental Company with a signed written explanation containing the Renter’s description of the incident.
  • 6.2. If the Renter does not act in accordance with clause 6.1, the Renter shall be fully liable for the damage caused to the Rental Company as a result.
  • 6.3. In the event of a traffic accident for which the Renter is not at fault, the drivers involved in the traffic accident must properly complete traffic accident form no. 1 or call the police to the scene to record the traffic accident. If a copy of traffic accident form no. 1 or the scene diagram prepared by the police is not submitted to the Rental Company, the Renter shall be fully liable for the damage caused to the Rental Company, and the claim shall be submitted in accordance with clause 2.2.12 of the agreement.


7. Rental Company’s Liability in the Event of Vehicle Breakdown


  • 7.1. The Rental Company is not liable, directly or indirectly, for any damage that may be incurred by the Renter due to a vehicle breakdown before or during the rental period, including if the trip is interrupted or delayed as a result.
  • 7.2. Where possible, the Rental Company shall provide a replacement vehicle in the case referred to in clause 7.1 of the agreement.
  • 7.3. If the breakdown occurs during the rental period and the Renter has not acted intentionally or negligently in causing the breakdown, the Renter may demand a price reduction of up to 10% for the agreed rental period if the Rental Company is unable to replace the vehicle with another one.


8. Returning the Vehicle at the Time Specified in the Rental Agreement or Earlier


  • 8.1. The Renter is obliged to return the vehicle at the agreed time and to the agreed place. If the Renter does not return the vehicle and the Rental Company collects the vehicle itself or purchases a service to return the vehicle, the Renter undertakes to fully reimburse those costs.
  • 8.2. If the rental period is exceeded without the relevant consent of the Rental Company, the Rental Company has the right to demand double the rental fee for each day by which the rental period is exceeded.
  • 8.3. If the Renter returns the vehicle before the time specified in the rental agreement or the Rental Company lawfully terminates the agreement, the Rental Company is not obliged to refund the advance payment made by the Renter.
  • 8.4. The Renter is aware that, if the Renter does not return the vehicle on the date specified in the agreement and has not notified the Rental Company of any preventing circumstances, the Rental Company has the right to submit a report to the law enforcement authorities of the Republic of Estonia under § 215 of the Penal Code, which provides liability in cases where a vehicle is used without authorisation.


9. Termination of the Rental Agreement


  • 9.1. The Rental Company has the right to terminate the rental agreement and demand the immediate return of the vehicle if it becomes apparent that the Renter is violating the terms of the rental agreement, is unable to operate the vehicle, has provided false information when entering into the agreement, has misled the Rental Company, or if other circumstances arise that may endanger the rented vehicle or the interests of the Rental Company.
  • 9.2. If the Rental Company demands termination of the rental agreement for the reasons set out in clause 9.1, the Renter is obliged to return the vehicle within the Republic of Estonia to the Rental Company no later than five hours after the Rental Company has given notice of termination by telephone, including by SMS message. If the Renter does not return the vehicle within five hours, the Renter undertakes to pay a contractual penalty of 200 euros, and clause 8.2 of the agreement shall apply.


10. Other Terms


  • 10.1. Disputes arising from the agreement shall primarily be resolved through negotiations. If no agreement is reached, the dispute shall be resolved at the Kentmanni courthouse of Harju County Court.